Last Updated: Novermber 1, 2020
1. Geographical Limits on the Use of LawChamps' Site and Services and the Information We Collect.
LawChamps’ Site and Services are currently intended solely for use in the United States and U.S. territories. LawChamps does NOT currently intend to collect data or information from any EU citizens. LawChamps takes reasonably available steps to block traffic to, and interaction with, the Site and Services from EU citizens and EU IP addresses; however, no measures are perfect. If you are an EU citizen, please do not use LawChamps’ Site and Services, or provide information about yourself to LawChamps. Any information we may receive from users we believe to be EU citizens will be unilaterally purged from our database. Moreover, in the event that it comes to our attention - from you or any other person or entity - that information regarding an EU citizen has been reported to and/or stored in our database, we will purge that information from our database as well.
2. Age Restrictions on the Use of LawChamps' Site and Services and the Information We Collect.
3. Geographical Limits on the Use of LawChamps' Site and Services and the Information We Collect.
- What type of personal information we collect (for example, names, contact details, location, email addresses, general information about the type of legal services needed or offered, where those legal services are needed or offered, and so on).
- What we plan to do with the information (for example, we collect it and share it with our other users to facilitate your use of our Site and Services and provide you with matches, monitor it to improve your experience and those of our other users, and we use feedback and reviews you and others give us to improve our Site and Services and may also use reviews in our promotional campaigns).
- How we store the information and take reasonably available steps to keep it secure (for example, through our internal, password-protected database and, for attorney members, through encrypted credit card transactions).
- How you can obtain a copy of your personal information, access your account, or have us delete your personal information from our database.
- Describing those third-party service providers that we reasonably anticipate your information might be shared with, and the reason for this.
4. We Consider the Following Information Your Personal Information.
5. We Collect and Use the Following Personal Information.
Log Files. Any time you visit the Site and Services, our servers automatically gather information from your browser (your IP address, browser type, Internet service provider (ISP), referring/exit pages, platform type, a date/time stamp, and the number of clicks) to analyze trends in use, administer the Site, prevent fraud, track visitor movement on the Site, and gather broad demographic information. For example, we log your IP address for system administration purposes. IP addresses are also logged to track a user’s session. This gives us an idea of which parts of our Site and Services that users are visiting and using, and where the traffic to the Site is coming from. We do not share the log files externally.
Profile Information About General Users. When you utilize our Site and Services to find an attorney, we collect a wide variety of information about you, such as your name, your location, your contact information, including phone number(s) and email address(es), what type of legal services you are looking for, when and where those services are to be performed, etc. When seeking an attorney, you provide us with answers to our intake questionnaires, and we use your answers to find attorneys near you who practice the type of law your issue requires. When you provide us with answers to our intake questionnaires, it is with the understanding that the information provided will be shared with a select number of potential attorneys who might be available to assist you. Your individual responses to the questions on the intake questionnaires will be treated as confidential and only shared with those potential attorneys we have found for you. However, no attorney-client relationship will have been formed unless and until you speak with an attorney, come to terms, and employ that attorney to assist you.
Profile Information About Attorney Users. When you register as an attorney member or subscribe to any of our services, we collect a wide variety of information about you, such as your name, your location, contact information, your professional education and history, what type of legal services you offer, whether you offer payment plans, etc. Attorney users provide us with answers to our questions concerning themselves, their location, their state bar membership and their areas of legal practice, and other personal and professional information about themselves, including but not limited to a photograph, which we then post to an attorney profile. These attorney profiles will be publicly available, capable of being viewed by and other users and visitors to the site. Attorney profiles are presented to potential clients who have come to the site and utilized the services seeking an attorney.
Emails, Texts and Telephone Calls with Us. We require an email address and telephone number from you when you register to use our Site and Services. For general users, we use your email for both transactional purposes (e.g., notifying you when there are potential attorneys who might be available to assist you) as well as promotional purposes (e.g., sending you special offers and promotions, from us and from our select partners). For attorney users, we use your email for both transactional purposes (e.g., notifying you of potential clients and other account activity) and promotional purposes (e.g., sending you special offers and promotions, from us and our select partners, as well as sending LawChamps’ updates and newsletters). Email messages we send you may contain code that enables our database to track your usage of the emails, including whether the email was opened and what links (if any) were clicked. If you would rather not receive promotional emails from us, please see the section below labeled “Preferences/Opting-Out of Promotional Emails”. We reserve the right to send you certain emails relating to LawChamps’ services, such as administrative messages, without offering you the opportunity to opt out of receiving them for as long as you are utilizing the services. We may also contact you by telephone or text message (including to any wireless number you may provide to us) solely in connection with LawChamps’ services, solely for transactional purposes, and not for promotional purposes. If you would rather not receive telephone calls or text messages from us, you may change or delete your number from your account preferences page(s), or ask to be removed from our contact list if you receive a call or text message from us. We fully comply with the requirements of the U.S. CAN-SPAM Act.
Alerts and Scheduling Communications. We also have and retain access to account activity alerts and scheduling communications, such as any calendar invites, and reminder alerts that may be exchanged between attorneys and clients and potential clients using LawChamps’ features and products. Those communications are treated as confidential between the attorneys and clients and are protected by LawChamps’ data security measures.
Demographic Data. Demographic data is also collected through our Site and Services, including information that can be used to describe and characterize our attorney user and general user populations (such as user location, services sought and offered). We use this data to tailor our users’ experience on our Site, to display or otherwise provide content to our users that we think they might be interested in, and to display the content according to their preferences.
Survey Data. We may periodically conduct voluntary surveys of our attorney users or general users regarding our Site and Services. We encourage participation in such surveys because they provide us with important information regarding how we can improve our Site and Services. If you participate in surveys that we offer, any additional rules regarding the conduct of such surveys will be disclosed to you prior to your participation. All responses to our surveys are anonymous.
Public Forums. Any information that is disclosed on the public pages of the Site, for example, in our blogs and/or other forums, including but not limited to your participation in webinars, posts and comments on posts, may become public information and you should exercise caution when deciding to participate, publish, and/or post. In some cases, we may not be able to remove your information once posted, though we will attempt to do so upon request.
Use for Research. In addition to the uses outlined above, we use information about you and your experiences with the Site and Services, as well as your use of and visits to the Site and Services and their features, to continue our research into how to create successful matches and improve our Site and Services and features.
6. If You Use Mobile Devices to Interact with Our Site and Services, We Also Collect and Use the Following Personal Information.
Mobile Devices. If you use a mobile device to access our Site or download any of our applications related to our Site and Services, we will collect and store information regarding your device (including your mobile device ID, model and manufacturer), operating system and version information, and your IP address.
Mobile Analytics. We use mobile analytics software to allow us to better understand the functionality of our mobile software and application on your smartphone or tablet (e.g., iPad, Samsung Tablet). This software records information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the mobile analytics software to your name or profile information.
Geo-Locational Information. We do not access or track any location-based information from your mobile device at any time while you utilize your mobile device to access, use or download our Site and Services.
Push Notifications. We send you push notifications or alerts if you choose to receive them to notify you of account activity (e.g., to notify attorney users of potential clients, to notify general users that a potential attorney is available to consult with them), let you know when someone has sent you a calendar invite or scheduling request/reminder, or for other Site and Service-related matters. This is voluntary, offered for your convenience to facilitate and improve your use of the Site and Services. If you wish to opt-out from receiving these types of communications you may turn them off at the device level.
7. Disclosure of Your Personal Information to Others.
Disclosure to Others. Attorney profile information is publicly available on the site. We will disclose a general user’s contact information and responses to our intake questionnaires to a select number of potential attorneys who may be available to assist them. Once a potential attorney confirms their availability, we also direct the potential client to view the attorney’s profile information.
Disclosure Required By Law. We will disclose information you provide if required to do so by law, or if we, in our sole discretion, believe that disclosure is reasonably necessary to: (1) comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law); (2) protect or defend LawChamps’ rights or property in court or arbitration; or (3) protect someone’s health or safety, such as when harm or violence against any person (including you) is threatened.
Disclosure to Service Providers By Us. We may share your personal information with service providers that may be associated with us as necessary to perform functions at our request to better serve you. For example, outsourced customer support agents, call centers, or technology assistants may need access to your information to perform services for you. Your information will be treated as confidential by such service providers and not used for any purpose other than what we authorize.
Disclosure to Third Party Advertisers on Behalf of LawChamps. We periodically use third-party advertisers to serve ads, promotions, or make offers on behalf of LawChamps, based on your visits to our Site, use of our Services and web browsing activity. These advertisers may employ cookies to measure advertising effectiveness. Some of these third-party advertisers may be members of the Network Advertising Initiative, which offers you the option to opt-out of targeted advertising by clearing your cookies from your browser. We do not share nor sell your personal information to third party advertisers to offer goods and services on behalf of any entity other than LawChamps based on your visits to the Site, use of our Services or web browsing activity.
Search Engine Crawlers. Any information that you post on the public pages of our Site, such as our blogs and/or other public pages, including attorney profile pages, may be available to search engine crawlers and therefore may appear in internet search results. General user information submitted when utilizing the Site and Services to find an attorney, including contact information and responses to intake questionnaires, is kept private, treated as confidential, and will not be included in such search results.
8. Linking to LawChamps or Allowing Access from Social Networking Sites.
9. Attorney-Client Communications.
Any privileged information provided to LawChamps or communications exchanged between attorneys and clients and potential clients (e.g., responses to intake questionnaires, calendar invites and scheduling communications) remains private and confidential between attorneys and clients unless they elect to share it with others outside of LawChamps. Those communications are treated as confidential and protected by LawChamps’ data security measures.
10. How We Keep Your Personal Information Secure.
We take the security of your personal information seriously. We have extensive security measures in place to protect against the loss, misuse, unauthorized access to, and/or alteration of the personal information you share with us. Moreover, we continually update and improve our security measures. Currently, all of the personal information you share with us is stored on our internal, password-protected, secure server. We partner with Stripe, Inc., which uses Secure Socket Layer (SSL) and/or strong encryption (3DES) technology during all debit card and credit card transactions. Finally, we will exercise reasonable care in providing secure transmission of information between your computer and our servers, but given that no information transmitted over the Internet can ever be guaranteed 100% secure, we cannot absolutely warrant the security of any information transmitted to us over the Internet. In the event that we learn that your unencrypted personal information was acquired, or is reasonably believed to have been acquired, by an unauthorized person, we will notify you in compliance with law.
11. Preferences/Opting-Out of Promotional Emails.
You may opt-out from our email database if you do not wish to receive promotional emails and newsletters at any time by selecting "Contact Us" on the drop-down menu in the top right corner or bottom of the website, and sending a message which states that you are opting-out of promotional emails or newsletters, or words of similar effect, or by sending an email to: firstname.lastname@example.org. Please include the e-mail address associated with your LawChamps’ account in this notice.
You may also send mail to the following postal address letting us know which promotional emails or newsletters you wish to opt-out of:
The Court Buddy Company, Inc. dba LawChamps
c/o: Customer Support
584 Castro Street #101
San Francisco, CA 94114
12. For California Residents: You Have the Right to Obtain a Copy of Your Personal Information, Access Your Account, or Have Your Personal Information Deleted.
Because many users tend to use our Site and Services on an ongoing basis and/or at different points of their lives, we retain your personal information for continued service and convenience purposes until you advise us not to do so.
LawChamps provides users the following options for accessing your personal information previously collected and used by LawChamps, accessing your account, or for processing a request to delete your personal information from our database:
- Send us an e-mail at email@example.com and our LawChamps Success Specialists will be happy to assist you;
- For any services where you have an account, you may access your account on our Site and change your debit card or credit card (if applicable), e-mail address, password and other information from the account settings or preferences page; or
- You can send mail to the postal address listed in the next Section, providing us with your account information and letting us know which personal information you (1) wish to have us identify for you and/or provide you with a copy of, or (2) have deleted from our database.
If we receive a request from you for a description of your personal information or to provide you with a copy of it or delete it, we will (1) verify your request; (2) take reasonably timely steps to provide you with a description or copy of the requested information (if you have requested such a copy), to otherwise provide you with access to your account and personal information (if that is your request), or to delete your personal information from our database (if that is your request); and (3) inform any direct service providers with whom we do business to also delete the requested information.
13. Contacting LawChamps.
The Court Buddy Company, Inc. dba LawChamps
c/o: Customer Support
584 Castro Street #101
San Francisco, CA 94108 USA